Questions, feedback or support?

How Paper Bark support can help

Paper Bark support is the place to ask about desktop screenwriting software, account access and licences. If you cannot sign in, describe what happens after you enter your email address. If activation fails, mention your Paper Bark version, operating system and the message you see. You can also ask about a purchase or help with your screenplay projects. Share enough detail for us to understand your question, but never send a password or full payment-card number.

Before contacting Paper Bark support

For software or download issues, start by checking which version of Windows or macOS you use. Then explain the steps you followed and when the problem appeared. An exact error message helps us understand whether the issue occurred during installation, sign-in or exporting a screenplay. For general operating-system help, see Microsoft Windows Support and Apple macOS Support. Those external resources cover your computer’s operating system; for Paper Bark-specific questions, email us directly.

Purchases, refunds and product feedback

If your question concerns a purchase, include the email address linked to your order and tell us whether you bought a Windows or Mac licence. For refunds, read the Paper Bark Refund Policy and describe your situation in your message. You can also suggest features or report a workflow that felt confusing. Explain what you expected to happen and what happened instead. This helps Paper Bark support understand the issue and consider improvements for writers and filmmakers.